Strategic Management
  • Alexandria, VA, USA
  • 38,000
  • Salary
  • Full Time

About Compliance Resource Center:

Compliance Resource Center (CRC) is a leading provider of compliance tools and services which help healthcare organizations manage compliance activities in the constantly changing regulatory environment. CRC's solutions include policy and procedure development, online training, surveys, sanction screening services, and compliance hotline services. CRC is affiliated with Strategic Management Services, LLC, a nationally recognized healthcare compliance consulting firm. 

About this Job Opportunity:

The Reporting and Communications Specialist supports Compliance Resource Center's Sanction Screening and Compliance Hotline service lines.

The Reporting and Communications Specialist's sanction screening duties include screening individuals and businesses against federal and state databases, investigating and validating results, and writing resulting reports. Additionally, the Reporting and Communications Specialist receives hotline calls from both English and Spanish speaking individuals and completes the corresponding reports that are issued to clients.

Essential Functions:

  • Download files submitted by clients and screen, match and investigate the files
  • Draft, edit and provide quality assurance on reports for clients
  • Receive hotline calls (in English and Spanish) and complete the corresponding reports (in English only)
  • Provide client support, demos and training for the reporting system

Required Education and Experience:

  • Associate's Degree; Bachelor's Degree preferred.
  • 1-2 years of bilingual Customer Service or Call Center experience is required.
  • Proficiency in Microsoft Office Professional 2007/2010 (Excel, Outlook, PowerPoint, Access, and Word)
  • Strong English writing and editing skills.
  • Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, hear and type. Work performed is generally sedentary in nature but may require standing, walking, bending, and reaching. The work occasionally involves working under pressure to balance multiple tasks and manage deadlines. 

Position Type/Expected Hours of Work:

This is a full-time position. Days and core hours of work are Monday through Friday, 9 a.m. to 6 p.m.     

Strategic Management
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